Done-for-you review marketing

Best in town doesn't win anymore. Best reviewed does.

When someone searches for a business like yours, they pick whoever looks most trusted before they ever pick up the phone. We turn your happy customers into a steady stream of 5-star reviews, reply to every one, and put them everywhere buyers are looking. More trust, more calls, more booked jobs, handled start to finish by our team.
reputation management services by charleston based Matchstick Social marketing agency

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Your reviews do the selling before you ever get the call.

By the time a potential customer reaches out, they’ve already decided you’re worth a shot, based almost entirely on what your reviews told them. Here’s what the research says that decision looks like.

< 4 Stars

You’re not even on the shortlist

More than two-thirds of consumers now will only use a business rated four stars or higher, up sharply from just a year ago. If the competitor next to you out-rates and out-reviews you, you never get the call.

BrightLocal Local Consumer Review Survey

No Review Responses

Silence costs you customers

88% of consumers will use a business that responds to all its reviews. Fewer than half will use one that ignores them. Every review answered, good or bad, is a signal that you’re the safe choice.

BrightLocal Local Consumer Review Survey

Old Reviews

Reviews have a shelf life

Consumers trust recent reviews far more than old ones, and a review from last year barely registers. Great reviews from two years ago don’t pull in today’s customers, which is why fresh ones have to keep coming, every week.

BrightLocal Local Consumer Review Survey

No Calls

Reviews drive inbound, not just image

Industry research ties every additional Google review to more profile views, more direction requests, and more phone calls. Reviews aren’t a vanity metric. They feed the top of your funnel.

BrightLocal Local Consumer Review Survey

Low Average Stars

More stars, more revenue

A Harvard Business School study found that a single extra star in a business’s average rating can lift revenue by 5 to 9%. Your rating isn’t just reputation, it’s top-line.

Harvard Business School research on online reviews

If a better-reviewed competitor is winning customers you should be getting, let's fix that.

You already know reviews matter. Getting them consistently is the problem.

Asking once is easy. The hard part is asking every customer, every week, at the moment they’re happiest, then replying to everything that comes in. That’s the work that quietly stops the day you get busy, which is every day. Most review apps just hand that job back to you and call it software. We don’t. Our team runs the whole thing, so it keeps working whether you’re slammed or on vacation.
Business owner checking new customer reviews on their phone

What's included

A complete growth system, run by our team.

One service that turns your everyday happy customers into reviews, rankings, and revenue. You don’t manage a thing.
More 5 star reviews

Simple text and email asks go out right after the job is done, when customers are happiest. No begging, no awkward follow-ups, just a steady stream of fresh reviews landing on Google and the platforms that win you the next customer.

Every customer gets a simple way to reach you directly if something wasn’t perfect, so you can fix it fast. We ask everyone for a public review the same way, and we never screen by sentiment or steer anyone away from leaving one.
We monitor 60+ platforms and reply to every review in your voice within two business days. The glowing ones get a genuine thank you. The rough ones get a calm, professional reply that shows future customers exactly how you handle a problem.
Your best reviews embedded right on your site with widgets that update on their own, plus your top reviews in your email signature, so every message you send builds a little more trust with the person reading it.
Five-star reviews get shared as social content straight from the platform. The proof your customers leave on Google keeps earning attention on the channels where new customers are already scrolling.
Once a month you get review volume, average rating, platform breakdown, and the trend over time. Clean, plain-English reporting you can actually read in five minutes. No 40-page PDFs.

You'll work with an actual team, not a faceless app.

Matchstick Social is an award-winning agency that’s spent 13+ years helping local businesses grow, run out of a real office on Ashley River Road. Sign up and you get people you can reach by name who run the whole program for you. No dashboard to babysit, no support-ticket black hole.
  • Award-winning agency
  • 13+ year track record
  • Real office in Charleston, SC
  • Real people who answer the phone
The Matchstick Social team, a digital marketing agency in Charleston SC

How it works

30 minutes to get started. Up and running in days.

01

Discovery Call

Thirty minutes to look at where your reviews stand, how much volume is realistic for your business, and whether the program is a good fit. If it’s not, we’ll say so.

02

Set Up

Request flows built, platforms connected, response voice approved by you. We configure everything and you sign off before anything goes live.

03

Run

Requests go out after every job. Reviews come in. Responses go out within two business days. Anyone who wants to flag a problem privately can reach you directly, and every customer still gets the same invitation to leave a public review.

04

Report

Once a month you get your review volume, average rating, platform breakdown, and one clear takeaway. No 40-page PDFs.

Pricing

Everything's included and we run all of it.

Every plan is the complete system, fully managed by our team. Cancel anytime. Pick the plan that fits your number of locations and we’ll handle the rest.

Growth

$299/mo

1 Location

Pro

$499/mo

Up to 3 Locations

Premium

$699/mo

Up to 5 locations

Enterprise

Custom

6+ locations

Every Plan Includes:

✓ Automated review requests by text and email
✓ Private feedback capture for unhappy customers
✓ Monitoring and responses across 60+ platforms
✓ Website and email review widgets
✓ Social broadcasting of 5-star reviews
✓ Monthly performance reporting

Frequently Asked Questions

The things people ask before they sign.

The whole point of the system is to turn reviews into calls and booked jobs, so it pays for itself by bringing in business you’d otherwise lose to a better-reviewed competitor. On the discovery call we’ll look at your actual numbers and tell you honestly whether the math works for you. If it doesn’t, we’ll say so.

A $20 app gives you a login and hands all the work back to you, asking customers, chasing responses, building widgets, pulling reports. That’s the part that stops the minute you get busy. We’re not selling you software. Our team runs the entire program for you, so it actually happens consistently, which is the only way reviews move the needle.

The fit comes down to two things: do you serve a steady stream of customers, and do you capture their phone number or email when they come in? If yes, this works. It’s a natural fit for auto repair and dealers, home services like HVAC and plumbing, dental and medical, med spas, vet and pet care, salons, and fitness. For regulated fields like healthcare, we use compliant request language built for those rules.

About 30 minutes for the kickoff, and then close to nothing. We build the flows, connect your platforms, and run the day-to-day. You approve your response voice up front and review a short report once a month. That’s it.

No. It’s 30 minutes where we look at where your reviews stand, how you compare to your top local competitors, and what’s realistic for your business. If we’re a fit, we’ll show you what it looks like. If we’re not, we’ll tell you that too. No pressure either way.

You can, and some businesses do for a while. The hard part isn’t asking once. It’s asking every customer, every week, at the right moment, then responding to everything that comes in. That’s the part that quietly stops happening the minute you get busy. We make it run whether you’re slammed or not.

No. Every review comes from a real customer of yours. Our job is making the ask easy and well timed so the happy customers you already have actually leave one. We also don’t promise to filter out negative reviews before they reach Google. That practice violates platform policies and can get your profile penalized.

About 30 minutes for a kickoff call, access to the review platforms you’re already on, and a way for us to know when a job or transaction wraps up. If you use booking or invoicing software, we connect it and the requests go out automatically. If you don’t, a simple list or notification works fine.

Google is the priority since it has the biggest impact on local search visibility. Beyond that, we monitor and respond across 60+ platforms including Facebook, Yelp, and the industry-specific sites that matter for your business. You don’t have to manage accounts on all of them. We keep an eye on everything and route customers to wherever makes the most sense for you.

New reviews typically start coming in within the first two to three weeks once your request flows go live, and the volume builds from there. Review marketing compounds. Month three looks better than month one, and month six looks better than month three. You’re month to month, so we don’t get to coast. The program has to keep earning its spot in your budget, and that’s exactly how we like it.

We respond within two business days with a calm, professional reply in the voice you’ve approved. Unhappy customers who go through your feedback flow get a private path to resolve the issue before they ever reach a review site. Any reviews that violate platform policies get flagged for removal. A well handled negative review builds more trust with future customers than a perfect score with no responses does.

No. Every plan is month to month and you can cancel anytime. Plans start at $299 a month for a single location, with tiers at $499 for up to three locations and $699 for up to five. More than five locations gets custom pricing. No setup fees, no long contracts, no cancellation hoops. We’d rather earn your business every month than hold you to a piece of paper.

Get Started

Book your free discovery call.

Thirty minutes with a real person. We’ll run a free review audit, show you how you stack up against your top local competitors, and tell you what’s realistic for your business. No pressure, and if it’s not the right fit, we’ll say so.
  • No obligation free review audit
  • Award-winning agency
  • 13+ year track record
  • Real office in Charleston, SC
  • Real people who answer the phone

No spam, no obligation. We’ll reach out within one business day to schedule your call.